Shipping policy

Shipping Information

At our store, we strive to ensure fast and reliable delivery to our customers. Below is detailed information regarding our shipping process.

• Order Confirmation and Preparation Time
  After your order is confirmed (or after you approve the estimate for certain high-value items), we will notify you by email of the expected shipping date within 2 to 7 business days and begin preparing your order for shipment. If we are participating in events or exhibitions, and the preparation time is expected to be longer than usual, we will inform you via email in advance, and we will start the preparation process after receiving your approval.

• Delivery Timeframe
  The delivery timeframe varies depending on the destination country or region, but it typically takes around 7 to 21 business days. Deliveries to remote areas or certain countries may require additional time.

• Shipping Method

• Carrier: We use reliable international shipping carriers such as Japan Post.

• Tracking Service: All shipments come with a tracking number, allowing you to check the delivery status at any time.

• Shipping Fees
  Standard shipping fees generally apply to all artworks. For items where standard service is not available, we will provide the shipping cost in advance through a quote.

Shipping Notes

• Customs Duties and Taxes: Depending on the destination country, customs duties or import taxes may apply. Please note that these costs are the responsibility of the customer.

• Shipping Address: Providing accurate address information is crucial to avoid delivery delays. Please ensure you enter the correct address when placing your order.

• Non-Deliverable Regions: In some cases, we may not be able to deliver to certain countries or regions. If this applies to your order, we will contact you separately.

Contact Information

If you have any questions or concerns regarding shipping, please feel free to contact our customer support via email.

Email: connect@japanmania.tokyo